Practical guidance for parents, carers and care workers supporting children with complex behaviours and developmental needs.
Online Parent Coaching Sessions
Parenting Consults and Strategies for Responding to Challenging Behaviours
Are you struggling with your child’s behaviours?
Our online parent coaching sessions have been set-up specifically for parents, carers and care workers supporting children with challenging behaviours and complex developmental or relational needs. Parents/carers can book in for a one-off consult or a series of up to 6 x 1 hour sessions.
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These services are currently only available to clients within Australia.
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please contact us and we'll help you book.
Gain a deeper understanding of your child's behaviour through a neurodevelopmental and attachment-informed lens. Together, we'll explore what may be driving their reactions, uncover the needs beneath the behaviour, and help you make sense of patterns that can often feel confusing or overwhelming.
Practical Parenting Strategies
Receive tailored, evidence-informed strategies that fit your family's unique circumstances. We'll help you respond with greater confidence during challenging moments while supporting your child's emotional regulation, resilience, problem-solving skills and growing independence over time.
Experienced Clinical Support
Our team includes experienced clinicians from backgrounds in psychology, social work, family therapy and behaviour support. We work with families experiencing a wide range of complex challenges, offering practical guidance, compassionate support and strategies grounded in current evidence and clinical experience.
While there is an immense amount of parenting resources available online, parents, carers and care workers often find that the information available is confusing or contradictory and does not match the specific needs of their child. Many people have taken their approach to parenting from their own life experiences of being parented, and may find that it conflicts with their partners’ approach, does not work with their own children or a specific child, and upon reflection may find that did not address some of their own important needs when growing up.
Our Parent Coaching sessions provide consultation and tailored guidance for parents and carers, by matching practical evidence-based strategies to their child’s specific needs.
Topics may include:
Supporting children with emotional regulation issues
Guiding behaviours in neurodiverse children (ASD, ADHD)
Supporting children with anxiety
Responding to escalations (including aggressive and controlling behaviours)
Building secure connections and attachment
Support with e-safety and setting boundaries around technology use
Supporting children with attachment issues or experiences of trauma
Navigating complex behaviours in adolescence such as self-harm and substance misuse.
How this service supports you
These sessions have been developed to provide online tailored guidance and education to parents/carers, and while this may include supporting clients to reflect on their own experiences of parenting or being parented, this support is time limited (maximum of 6 sessions) and has not been developed for the provision of ongoing counselling.
The purpose is to provide accessible, practical guidance, information and strategies for parents navigating challenging situations with their children.
It is not ongoing therapy
These sessions are not designed to provide ongoing counselling, psychotherapy, or clinical treatment. Individuals seeking therapeutic support will be encouraged to engage with an appropriate therapist or clinical service.
We do not provide Crisis intervention or emergency support
This service is designed for guidance, reflection, and support… but it isn’t set up to respond to urgent or high-risk situations.
If you or a child are in immediate danger, or there are serious safety concerns, it’s important to seek support from the appropriate crisis or emergency services.
This includes situations where:
a child or young person may be at immediate risk of harm
there are urgent safety concerns within the home
a child is expressing suicidal thoughts or behaviours
emergency services or child protection involvement is required
In these moments, reaching out to crisis or emergency supports will ensure you receive the level of care and response that’s needed right away.
Crisis & Emergency Supports (Australia)
If you or your child are in immediate danger, or you are unable to keep yourself or someone else safe, call:
Lifeline:13 11 14 — 24/7 crisis support and suicide prevention
Kids Helpline:1800 55 1800 — Free 24/7 counselling for children and young people aged 5–25
13YARN:13 92 76 — 24/7 crisis support for Aboriginal and Torres Strait Islander peoples
Suicide Call Back Service:1300 659 467 — 24/7 phone and online counselling
Beyond Blue:1300 22 4636 — Mental health and wellbeing support
MensLine Australia:1300 789 978 — 24/7 telephone and online support for men
Family Violence & Safety
1800RESPECT:1800 737 732 — National domestic, family and sexual violence counselling service
DVConnect:1800 811 811 — Queensland domestic violence support service
Queensland-Specific Supports
Queensland Mental Health Access Line:1300 64 22 55 — 24/7 mental health crisis assessment and referral
Child Safety Services (Queensland):1800 177 135 — To report concerns about a child’s safety
This support does not constitute formal professional development or accredited training for carers
While sessions will provide professional insight and guidance, they are not structured training programs, accredited supervision hours, or formal professional development activities.
Does not include reports, documentation, or involvement in legal proceedings
This service does not provide written reports, expert opinions, or documentation for use in legal matters, including family court proceedings or litigation.
Does not include formal clinical assessment or diagnostic services
These sessions do not include psychological assessment, diagnosis, behavioural assessment reports, or formal clinical evaluation.
This service is not a substitute for therapeutic or clinical services
Our Parent Coaching sessions provide mentoring and reflective support. It does not replace formal therapy, mental health treatment, case management, or specialist clinical services where these are required.
To maintain the integrity of this service model, sessions are limited to six sessions. Where ongoing or specialised support is required, appropriate referrals may be recommended.
Session Format
Delivered online via secure video platform
60 or 120 minute sessions
Maximum 6 sessions per client
Session costs are $220 + GST per hour
This cap ensures sessions remain as mentoring and guidance, rather than evolving into therapeutic intervention. If you require ongoing therapy we can assist with a referral to appropriate services.
While our trained clinicians have a therapeutic and empathetic approach, these sessions are not designed to provide ongoing counselling, psychotherapy, or clinical treatment.
Individuals seeking therapeutic support will be encouraged to engage with an appropriate therapist or clinical service.
This will be dependent on your child’s plan and funding category. Please check with your support coordinator or plan manager and if deemed eligible, contact Danielle Hevers- danielle.hevers@complexcare.com.au to organise an invoice and a manual booking. Sessions booked through this portal require payment via credit card and cannot be invoiced through your NDIS plan