Non-government Organisations
Providing training and consultancy services to non-government organisations
Complex Care provides training and consultancy services in Queensland and New South Wales to non-government organisations operating out-of-home care programs or providing other community services to children and young people with complex needs. Complex Care has established a reputation within the non-government out-of-home care sector for their professional comprehensive approach to service analysis and evaluation, and their innovative strategies for enhancing service development including tailored training and staff recruitment options.
Below is a list of the services that Complex Care currently provides to the non-government sector:
Service Delivery and Change Management
- Review and evaluate current service delivery processes in line with licensing standards, client’s therapeutic needs and research into best practice
- Streamline service delivery, enhance case-management processes, and increase staff knowledge and accountability
- Provide new and developing residential care services with an evidence based, trauma and attachment informed therapeutic framework for service delivery
- Identify and support the resolution of parallel processes
- Support Management to implement new processes, develop collaborative working relationships with key stakeholders and create a child-focused professional work culture
- Facilitate team building and strategic planning
Case conferencing
- Facilitate team discussions and provide specialist support around complex cases through:
- Provision of case mentoring, group supervision and planning days
- Supporting staff to reframe and understand client behaviours in the context of complex trauma, attachment and grief/loss
- Teaching evidence-based strategies to work with specific complex behaviours
- Supporting the development of comprehensive risk management strategies and holistic care plans
Development of Submissions and Transitionally Funded Support Packages
- Develop innovative residential care submissions that reflect contemporary research and best practice principles, and respond to locally identified needs
- Develop individually tailored packages of support to meet the specific complex care needs of children, young people and sibling groups
Licensing
- Provide consultation and support throughout all stages of the licensing process
- Support with drafting and evaluating service work instructions
- Support with the roll out of new work instructions (Staff Training and Change Management)
- Conducting Internal Output Audits
- Preparation and Submission of Application
